Leak Detection in South Mount Prospect

Read the name on your water bill before the amount. The village has a project to extend its own system to a 28-acre area along Oakton Street, and Illinois American Water supplies part of the village, so who owns the line out toward the street, and whose programs apply, depends on who supplies you. Leak detection in South Mount Prospect starts there, then moves to the meter test and the search.

Where a house has a basement, water on the floor can come from the supply, a drain, the sewer or the ground. Only the supply is a pipe we listen for, so that gets settled first.

• Water provider read off the bill first
• Village programs matched to your provider
• B-box found before the yard is searched
• Illinois American customers pointed to their utility

Read the name on the bill before anything else.

1. 1

   Tell us when the water shows up

   With rain, in dry weather, from the floor drain, or on a wall upstairs. That one answer sorts most calls into supply, sewer or groundwater before a visit is booked, and it costs nothing.

2. 2

   Read the meter in the basement

   Every fixture off, then watch the low-flow dial. Turning means a leak in the plumbing past the meter. Still means any supply leak is on the buried stretch before it, or there is none at all.

3. 3

   We isolate, then search

   Valves and the meter narrow the house to one section. Then acoustic gear, a thermal camera, a pressure test or tracer gas finds the spot inside that section.

4. 4

   You get the spot marked and written down

   A mark on the spot, the reading that found it, and which side of the B-box it falls. The repair comes as a separate written quote, and you are free to give the finding to any licensed plumber.